THE VITAL role played by veterinary receptionists and the issues they face when navigating discussions about end-of-life care for pets is being highlighted. The British Veterinary Receptionist Association (BVRA) is meeting in Solihull on September 26, just days before Veterinary Receptionist Appreciation Day on October 1. During the event, Dignipets will be operating a stand with a focus on the pressures faced by receptionists when supporting clients, especially around sensit